At the 2019 boat show we purchased a 20’ Yamaha G3 Pontoon with a 90 HP Yamaha motor from our local G3 Dealer. After multiple service-related issues, I came to realize that I made a mistake buying my boat from them. In the spring of 2023 just before they delivered my boat from winter storage, they advised me it required preventative maintenance to replace my impeller / water pump housing. I had them do the service. When they finally delivered my boat and pushed me off from the launch and I started it, I immediately realized there was a problem. There was a noticeable exhaust noise along with water gushing from under the cowling at the top of the driveshaft. When I called the dealer, they insisted it was nothing they did and was not related in any way to the service they had performed. Funny it never did this when they took my boat out in the fall. He also said they were too busy to deal with it at that time because of how busy they were over the next few weeks. This led me to look elsewhere for help. I stopped in at Walsten Marine in Kinmount and met Stuart, Pam and Jennifer. I explained my situation to Stuart in detail and he took me out to introduce me to other members of their service team to explain my issue. They said they would be happy to try and resolve the issue even though I did not purchase my boat and motor from them. Stuart said the fact I was a Yamaha customer he wanted to help me. Their professionalism and commitment to provide excellent customer service just blew me away. This is so hard to find these days but with this third-generation family business it is clear they want your business and are committed to earn it by creating a long-term relationship with every customer they have. Anyway, I delivered my boat to Stuart and after extensive searching for what was causing the problem, they found an inexpensive water tube gromet missing that was in the exhaust at the bottom of the motor. They removed it and reinstalled it, tested the motor and the problem is solved. This issue was totally related to the service performed that my previous Marina had performed. Stuart, Jennifer, Pam and their team at Walsten Marine have earned all our future business, and we look forward to dealing with them in the years to come. I highly recommend to anyone that they talk with the professionals at Walsten Marine for all their sales and service boating needs,
Thank you,

A pleasure to deal with in every way. Bought my new boat sight unseen. No surprises when I picked it up Tuesday April 23/24. Nice touch with the champagne and the coffee mug. Jen is a wonderful person. First class business and run the same way. 😀

  Absolutely first class service, from help purchasing our Bennington Pontoon boat to delivery Walstens Marine was fantastic. Thanks again to Pam for all her help! Looking forward to a great summer on the water.

                                                                                                                       Paul O'Ryan       

I would like to take this opportunity to thank you and your sister for being fantastic ambassadors to the boating world. I looked around a lot when purchasing the boat, and I'm so glad that I picked you. Your sincerity and intro to "boating 101" was the icing on the cake. I have thoroughly enjoyed all of my encounters with Walsten Marine, and every aspect of your service.

Dear Pam, Jen, Stuart and Bill, I wanted to send a note expressing our heartfelt thanks to you for your excellent sales and service regarding our recent purchase of a Bennington pontoon boat. As existing customers, it was an obvious choice to deal with you since we have always enjoyed excellent service, but it was still comforting not to be taken for granted and you proved yourselves, once again, to be the "best of the best". The whole experience, from dealing with Pam at the boat show to purchase the new boat and trade in our old one, to modifying our order with Jen and arranging for delivery was easy and seamless. Then, to top it off, Bill delivered the boat (on short notice, due to changes in schedule as a result of the recent flooding, and, at the end of a very long day for him) and gave John the "pontoon primer" ensuring that we knew what we were doing when we got on the water and how to take care of our new toy. Finally, to top it off, when Bill gave us our complimentary engraved bottle of champagne and showed us the boat package the Walsten included, we were really gobsmacked. Our smiles went clear across our face. Seriously, we can't say enough good things about our whole experience with Walsten. Top notch service and staff - nothing more need be said! All the best,

I decided to call Walsten Marine as my last search for a new motor for my boat and I’m very glad I did. I talked to Pam and I found her to be very professional, knowledgable and friendly. I was not sure whether the boat was worth putting a brand new motor on and Pam mentioned that they would be able to look at it for me and give me their opinion. I took the boat to Walsten and met with Jennifer, whom I also found to be very professional, friendly and helpful. With the help of the staff at Walsten it was determined the boat would be just fine. I was very happy with the way I was treated and decided to go ahead the purchase. Walsten was very quick to change the motors over and now I’m running a 90 hp Yamaha and having the time of my life. Thanks very much Pam, Jennifer, and the Staff at Walsten Marine.

Mike